To enhance the user experience, we use DHL Express for reliable global shipping. Our shipping costs are simple: we offer free shipping for orders over $150 or the equivalent in other currencies. For orders under $150, a shipping fee of $30 will be applied.

Japanese taxes are not included in the price. Depending on the destination country, additional taxes may be applied at checkout.

In addition to the amount paid at purchase, customs duties or other clearance fees may apply. Please check the customs regulations of your country before placing an order.

When products are added to the cart, the shipping fee will be displayed automatically. If no shipping fee is shown, the order cannot be processed. Additionally, order reception may be temporarily suspended due to the impact of COVID-19. Please check the Delivery Status and Suspensions for each country or region.

The shipping fee is not displayed when the total weight of the products exceeds 30 kg or when a country or region that is not serviced is selected.

We currently accept the following currencies: Japanese Yen (JPY), Australian Dollar (AUD), British Pound (GBP), Canadian Dollar (CAD), Danish Krone (DKK), Euro (EUR), Hong Kong Dollar (HKD), New Zealand Dollar (NZD), Singapore Dollar (SGD), Swedish Krona (SEK), and US Dollar (USD).

Our website is currently available only in English. For customer support, we offer assistance in both English and Japanese.

For cafe/restaurant owners or retailers needing bulk orders, please visit our Business page and contact us. Unfortunately, this service is not available for individual customers.

For security reasons, an error may occur if the credit card information doesn’t match the billing address. Additionally, our autolearn system may flag orders similar to past fraudulent activity, resulting in errors.

At the Checkout screen, enter your coupon code in the ‘Gift card or discount code’ field. Be sure to apply the code before completing your purchase, as coupons cannot be used after checkout.

No, coupons cannot be applied after completing checkout. Please make sure to enter the coupon code on the Checkout screen.

First, please ensure your email address is correct. Then, check your junk/spam folder and make sure to allow emails from info@BuyJapaneseKnives.com.

It is not possible to change or cancel part of an order after purchase. To cancel the entire order, please contact us via the Contact Form or at info@BuyJapaneseKnives.com. You may place a new order after the cancellation.

For credit/debit card payments, refunds may take up to 30 days. For PayPal, refunds are typically processed within 3 to 5 business days.

Buy Japanese Knives is based in Japan, and all products are shipped from Japan.

We process and ship orders within 5 business days, excluding Saturdays, Sundays, and public holidays, starting from the day after your order is placed. Some items are back-ordered from the manufacturer and may be out of stock. In such cases, your order will ship once all items are available.

Yes, domestic shipping is available.

If you need to change the delivery address after purchase, please contact us as soon as possible. Address changes cannot be made once the product has been shipped.

If the tracking information hasn’t been updated for a few weeks, the package may be missing. Please contact us via the Contact Form or at info@BuyJapaneseKnives.com, and we will investigate further.

In this case, please contact the carrier as soon as possible, as we cannot arrange re-delivery. If the product is returned to us after the storage period expires, we cannot refund the shipping fees from the first delivery.